FREQUENTLY ASKED QUESTIONS

Having both come from a yachting background, we know the demands of working on and recruiting for vessels. We are committed to making this process as efficient and effortless as possible for both candidates and clients.

Yes, the founders of Compass Rose Crew have 22 years combined yachting experience as well as recruitment experience. Both Shannon and Sarah worked their way up to being Chief Stewardesses.

Yes, please head over to our Green Crew Hub page where you can find relevant information.

Yes, as per the French national register of seafarer recruitment and placement services we are obliged to cover the crew we place on board vessels in the case they are left abandoned etc. Further information on this topic can be discussed directly with our team.

Yes, we have clients located around the world at present.

Compass Rose Crew is located in the CET time zone so usually we work 9-5 however due to having clients located around the globe we are flexible and are able to work around our clients needs within reason.

As former yacht crew with our own prior experiences, we endorse Crew Pass's objective to create a safer environment for crew and owners.

For vessels looking for crew:

Please feel free to email us at: info@compassrosecrew.com and we will gladly share this information with you.

For crew looking for work:

We do not charge crew a fee at any point in our process.

We pride ourselves on providing the highest possible service, but if you should happen to have a complaint about Compass Rose Crew, please write to Sarah Tingay, General Director, 38 Rue Borniol, 06400 Cannes or email at sarah@compassrosecrew.com

We will respond within seven working days to acknowledge your complaint.

We will then begin an investigation on your behalf. We will:

• Examine your records to verify and understand the sequence of events

• Request a written response from the employee involved

If appropriate, we may wish to discuss the events surrounding your complaint directly with you.

We aim to acknowledge, investigate, and resolve all complaints within 14 working days of receipt.

Should you have any questions, feedback or require any further information regarding our Complaint Policy,

Please don’t hesitate to contact us, at: info@compassrosecrew.com